Working with us is easy. We start by asking lots of questions and listening carefully. Then we get to work.
We immerse deep into your environment and situation in order to ask the right questions. As your digital partner, it’s our job to help you discover the right problems then develop a plan to solve it and get your business where it wants to be. The discovery phase makes sure we start projects with a shared vision and a clear, prioritized set of user needs and business goals.
After we have a solid idea of what your challenges and goals are, we’ll work with you to outline a plan of actions. What you will receive is a clear scope, timeline and budget for what needs to happen next.
Our promise is that we will only ever recommend activities that we believe can provide good value for your business, we will never pressure you into something you don’t need.
No surprises, no obligations. You are in full control. If you believe someone else can execute that plan better than us, you can take this plan to another agency and let them run with it. But we are confident that by that time you couldn’t wait to start working with us!
Carefully picking the best fit of UX methods and techniques for your project, our team works alongside yours to craft experience that is going to make a difference. Because no two projects or organizations are the same, we’re flexible and iterative in our approach which allows your team to be completely relevant to the project.
Things can always improve, not to mention no product comes out perfect on day one. What is important is that useful data are collected for analysis to improve the product.
Sometimes it’s hard to know what to focus on when systems today allow us to collect all sorts of data, that’s why once the product is launched we will work closely with you to identify how to take your product and team to the next level.
While we help maintain and improve your product post-launch, at certain point you might feel it’s time to build your internal team to handle your own digital work. We offer standalone workshops and training sessions to help your team level up on any digital skills and make sure they are ready to continue on the work we have started.
In the transition period, we can serve as consultants, advisors or mentors to guide your team to success. We can schedule weekly, monthly, or quarterly check-ins to make sure everything is going the right direction, and at the right speed.